CONTACT and COMMUNICATION

Communicating with your Agent
Poor communication is one of the most common complaints that people have about Real Estate Agents -- that they are difficult to get hold of and they don't return some of their calls.The "hard to get hold of" complaint is quasi-justifiable: Agents are on the road, in meetings (showings, consultations and closings), and on the phone a LOT. So it really isn't anything personal if you end up at voicemail. However, the "don't return their calls" complaint is INEXCUSABLE. Despite juggling the busy schedule of Realtor®, Soccer Coach/Referee and father of three youngsters, you will always be able to reach me in a timely manner. For your convenience, I provide multiple methods of contact so you can choose according to your preferred method of communication, and level of urgency.

Email | Phone | Mobile Text | Online Chat

My "official" COMMUNICATION hours are:

• Mon - Fri, 8am - 6pm
• Sat, 9am - 4pm

Of course, I am often working for clients beyond these hours (i.e. for showings, open houses, consultations, etc). I work diligently for my clients and understand that the nature of Real Estate involves evening and weekend work. But I have a family (a wife and 3 wonderful small children), and so I am careful to reserve work after regular business hours for truly essential meetings/tasks that cannot be addressed or performed during the day. Rest assured, your needs will be taken care of appropriately and professionally with me as your Realtor®. You can send your question or concern via email or text message, and you'll almost always receive a quick reply -- sometimes within minutes -- and in every case, you will definitely hear back from me (or my assistant) either the same or next business day. Of course, if you prefer to discuss your real estate needs by phone or in person, I do business that way too!

Regardless of which contact method you choose, you won't be disappointed!

Communication Method Options:

Email via Contact Forms: I utilize contact forms on my website to prevent spammers from harvesting my email address. Contact forms are also a great way to ensure that I have the basic information to enable me to hit the ground running on your behalf. To send me an email message, question, or feedback on my site or my service, use my General Contact Form. Or if you want to email me directly, my email address is john [at] realestate-slc [dot] com

Current Clients: I encourage current clients to use email for matters of transactional detail and clarification. Email is a great way to ensure that no detail gets omitted or overlooked, and it gives both of us a communication "trail" to refer back to, if necessary. You can use my online Client Priority Contact Form if your concern or question is of an urgent nature. This form immediately notifies me on my cell phone via text message (see below) that you require assistance urgently. During my above posted business hours, either I or my assistant will respond to your email you in a reasonable time frame (usually a few minutes, and never more than a few hours). And we also do our best to be responsive to emergency situations even during non-business hours.

Phone: (801) 662-0062
This number is a "Find Me, Follow Me" number that will hunt me down and connect you to me whereever I may be, assuming I am available to answer the phone. Whenever possible, I or my assistant will answer your call personally and promptly, and you will ALWAYS get a call back! But if we are with a client, in a settlement, or on the phone with another client, our policy is to respect that client's time by NOT interruping the proceedings to answer "the next call". The upside is that when we are working with YOU, your time will also be respected the same way! Of course, when you leave a message, you will receive a prompt and informative call back in a reasonable and appropriate time frame.Telephone is the good method for urgent matters and scheduling issues. Remember if you have transactional details or questions requiring non-urgent clarification, email is a better way to send those to me.

Send a Text Message: Realtors spend a lot of time on the road, and in meetings and in the company of clients - which is one of the reasons they are known for being difficult to reach. Text Messaging is a GREAT way to overcome the problem of getting a message to me immediately regardless of where I am or what I'm doing, since receiving a text via mobile phone is practically instantaneous, and completely silent. Even if you don't have a cell phone or know how to "text" from your phone, you can send me a text message via my Text Me Form. The main difference between this form and an email form is text messages are limited to a certain number of characters, so you need to be brief
i.e. Bob here. I want to make an offer ASAP. Please call 801-555-1212.

Online Chat: There is an online chat link on just about every page of my website -- if the chat icon has a GREEN DOT and says "available" [SCREENSHOT HERE], then either I or my assistant are at our computers and are available to answer your questions in real-time. Don't be shy!